1. Information We Collect We may collect the following types of information:

a. Personal Information When you contact us, request a quote, or make a purchase, we may collect: Full name, company name, email address, phone number, and billing/shipping address.

b. Payment Information All credit card and electronic payment transactions are processed securely through Authorize.net. To ensure the highest level of security, USA Pellet Mill does not store sensitive payment card details on its servers. All payment data is encrypted and handled directly by the payment gateway.

c. Non-Personal Information We may automatically collect: IP address, browser type, device information, and pages visited. This information helps us improve our website performance and user experience.

2. How We Use Your Information

We use your information for purposes including:

Processing and fulfilling orders or service requests

Responding to your inquiries or technical support requests

Providing quotes or product information

Sending updates, promotional materials, or newsletters (only if you consent)

Improving our website, products, and services

Ensuring compliance with legal and regulatory obligations

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data.
However, we may share information in the following cases:

Service Providers: We share information with trusted partners who help us operate our business, specifically Authorize.net for secure payment processing and our logistics partners for domestic shipping within the United States.

Legal Requirements: When required by law or court order, or to protect our legal rights and prevent fraud.

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

All third-party partners are required to handle your information securely and in compliance with applicable privacy laws.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
When data is no longer needed, it will be securely deleted or anonymized.

We implement industry-standard technical safeguards to protect your personal information. For all financial transactions, we use Authorize.net, which utilizes Secure Sockets Layer (SSL) technology to encrypt your data, ensuring that your payment information is protected against unauthorized access during the checkout process.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we take these precautions, no system or transmission over the Internet is completely secure. You use our website and services at your own risk.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance your browsing experience

Analyze site traffic and performance

Remember user preferences

You can manage or disable cookies in your browser settings. However, some parts of the website may not function properly without them.

7. Your Rights

Depending on your location (such as residents of certain U.S. states), you may have the right to:

Access and obtain a copy of your personal data.

Request correction or deletion of your data.

Withdraw consent to receive marketing communications. To exercise these rights, please contact us at [email protected].

8. International Data Transfers

USA Pellet Mill operates from the United States. By using our website, you acknowledge that your information will be processed and stored in the U.S. We implement all necessary safeguards to ensure your data is handled securely and in accordance with U.S. privacy standards.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
We recommend reviewing their respective privacy policies when visiting external links.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

USA Pellet Mill
Email: [email protected]
Phone: (786) 918-3634
Address: 3890 Northwest 132nd Street Bay F, Opa-locka Florida 33054