The following outlines our shipping processes, estimated delivery times, and applicable costs. This information applies to all orders placed through https://usapelletmill.com/.

1. Contact and Shipping Origin

Business Name: USA Pellet Mill

Shipping Address: 3890 Northwest 132nd Street Bay F, Opa-locka, Florida 33054, USA

Customer Support: For any questions regarding your order or shipment, please contact us via email at [email protected] or by phone at +1 786-918-3634.

2. Order Processing

Processing Time: All orders are processed, verified, and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding national holidays).

Shipping Notification: Once your order is dispatched, you will receive a shipping confirmation email that will include your tracking number so you can monitor your package's progress.

3. Shipping Options and Transit Times

The transit time begins once the order has been processed and shipped (after the 1–3 business days processing time).

Region: United States (US)

Estimated Transit Time: 8 to 11 business days

Region: United Kingdom (UK)

Estimated Transit Time: 1 to 17 business days

Region: Canada, Australia, Czechia, Denmark, Hungary

Estimated Transit Time: 3 to 19 business days

Region: Switzerland, Sweden, Spain,Romania, Portugal, Norway, Netherlands, Finland, France, Ireland, Italy

Estimated Transit Time: 2 to 19 business days

Region: Other International Countries (Including Algeria, Angola, Cambodia, Cameroon, Senegal, Singapore, and all other listed countries)

Estimated Transit Time: 2 to 19 business days

Note: Delivery deadlines are estimates provided by the carriers and may vary due to customs inspections or logistical delays beyond our control.

4. Shipping Costs

US Shipping (Freight Shipping): Shipments within the United States are calculated based on the total value of the order, due to the nature and weight of the machinery. The rates are as follows:

| Order Value | Shipping Cost | | :--- | :--- | | $100.00 – $3,500.00 | $399.00 USD | | $3,501.00 – $5,000.00 | $499.00 USD | | $5,001.00 – $9,000.00 | $650.00 USD | | $9,001.00 – $15,000.00 | $959.00 USD | | $15,001.00 and up | $1,700.00 USD |

International Shipping: International shipping costs are calculated at checkout and are based on the weight, size, and final destination of the package. All shipping costs will be clearly displayed before you finalize your purchase.

5. Customs, Duties, and Taxes (International Shipments)

Buyer Responsibility: Orders shipped outside the US may be subject to import taxes, customs duties, and fees levied by the destination country.

USA Pellet Mill is not responsible for these additional charges. The customer is solely responsible for paying any customs fees and taxes applied upon receiving their shipment.

We strongly recommend contacting your local customs office for more information regarding potential charges before making your purchase.