The following outlines our shipping processes, estimated delivery times, and applicable costs. This information applies to all orders placed through USA Pellet Mill. To ensure transparency and compliance with global shipping standards, our rates are fixed based on order value.

1. Contact and Shipping Origin

Business Name: USA Pellet Mill

Shipping Address: 3890 Northwest 132nd Street Bay F, Opa-locka, Florida 33054, USA

Customer Support: For any questions regarding your order or shipment, please contact us via email at [email protected] or by phone at +1 786-918-3634.

2. Order Processing

Processing Time: All orders are processed, verified, and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding national holidays).

Shipping Notification: Once your order is dispatched, you will receive a shipping confirmation email that includes your tracking number.

3. Shipping Options and Transit Times

The transit time begins once the order has been processed and shipped.

United States (US): 7 to 28 business days.

United Kingdom (UK): 1 to 17 business days.

Australia: 3 to 20 business days.

Canada, Czechia, Denmark, Hungary: 3 to 19 business days.

Europe (Spain, France, Italy, Germany, etc.): 2 to 19 business days.

Other International Countries: 2 to 19 business days.

4. Shipping Costs

Shipping costs are calculated based on the total order value and the destination region.

United States Shipping Rates (Domestic)

Order Value (USD) Shipping Cost (USD)

$0.01 – $100.00 Does not ship

$100.01 – $3,500.00 $399.00

$3,500.01 – $5,000.00 $499.00

$5,001.00 – $9,000.00 $650.00

$9,001.00 – $15,000.00 $959.00

$15,001.00 and up $1,700.00

International Shipping Rates (All other countries)

Order Value (USD) Shipping Cost (USD)

$0.01 – $1,500.00 $150.00

$1,500.01 – $3,000.00 $250.00

$3,000.01 – $5,000.00 $350.00

$5,001.00 – $10,000.00 $550.00

$10,000.01 and up $650.00

5. Customs, Duties, and Taxes (International Shipments)

Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. USA Pellet Mill is not responsible for these additional charges. The customer is solely responsible for paying any customs fees and taxes applied upon receiving their shipment.

Note for Heavy Machinery: The customer is responsible for having the necessary equipment (forklift/loading dock) to unload the machinery at the destination.